Complaints procedure

If you are unhappy with the service, email info@lucennioproperty.com with the subject “Complaint”. Include your enquiry reference if you have one, what happened and the outcome you are seeking. Avoid unnecessary sensitive attachments.

Our response

Lucennio Property Limited will review the complaint and explain the next steps. If you disagree with the response, request a further review and an explanation of any applicable independent escalation route.

Personal information

You can raise a data-protection concern with us and complain to the Information Commissioner's Office.